Delivery Information

Standard Delivery (48-hour Royal Mail service)

• Fully tracked 1-3 working days after the date of dispatch - not guaranteed
• 98% of orders are dispatched within 3 working days and normally delivered to your chosen address within 5 working days.
• FREE for orders over £40 (£3.49 if under £40).*

PIN Delivery (24-hour DPD service)

• From £5.29.
• This service will be used for high value, Refrigerated and Controlled Drugs that require us to ensure a delivery reaches the intended recipient.
• A PIN will be sent to secure the delivery which must be given to the driver.

Tracked and Signed Royal Mail (48-hour service)

• Cannot be used for orders containing more than 2 aerosols.
• 2-3 working days from dispatch - not guaranteed. Signature required on delivery
• Available for Non-CD and Non-Fridge items.
• Please note dispatch is usually within 1-3 working days from ordering. The 2-3 working days for tracked and signed delivery is on top of the dispatch timescales.
• From £4.19*

Tracked Royal Mail (48-hour service)

• Orders containing more than 2 aerosols will be dispatched using DPD.
• Fully tracked 1-3 working days from the date of dispatch - not guaranteed
• 98% of orders are dispatched within 1-3 working days and aims to deliver the next working day - not guaranteed
• These orders are not expedited dispatch. Please see our special next day service for expedited delivery.
• From £3.49*

Tracked and Signed (24-hour service)

• Orders containing more than 2 aerosols will be dispatched using DPD.
• 98% of orders are dispatched within 1-3 working days and aims to deliver the next working day - not guaranteed. Signature required on delivery.
• Please note dispatch is usually within 1-3 working days from ordering. The 24-hour delivery service is for tracked and signed delivery is on top of the dispatch timescales.
• These orders are not expedited dispatch. Please see our special next day service for expedited delivery.
• From £4.09*

Special Next Day Delivery DPD.

• Not available on orders to Ireland and the offshore islands of England and Scotland.
• Packages containing more than 2 aerosols, to mainland UK, will be sent via DPD next day service, not guaranteed before 1 pm.
• Guaranteed next day delivery on orders placed before 3.00pm Monday - Thursday.
• Orders placed on a Friday will require special delivery next day Saturday service.
• Signature required on delivery. (Deliveries not made on Sundays or Bank Holidays).
• From £5.99*

Next Day Weekday Delivery

Special Weekend Delivery

Compensation for loss and damage up to £750. For higher compensation value contact customer services.

*Free Delivery Exemptions

Free delivery does not apply to items requiring specialised DPD delivery, this includes but not limited to more than 3 aerosols, Controlled Drugs and items requiring temperature controlled deliveries.

Store items and Over The Counter products

All delivery dates are estimates and NOT guaranteed unless the Next Day service is selected and paid for.

Please note not every item is eligible for Special Next Day Delivery, the customer care colleagues will contact you if this option is selected but cannot be fulfilled. This could occur where additional information is required to authorise the sale of medicines.

Customers will receive an email on dispatch with their DPD tracking number and contact details.

Deliveries of 2 or more aerosols to Northern Ireland and the offshore islands of England and Scotland (including Highlands) will incur an additional charge of £6. Delivery will be via DPD on a 48-hour service. We may need to split orders to ensure delivery.

For full details of Royal Mail service timescales please click here

Click and Collect

1. Choose from 1000's of health and beauty products and add them to your basket.
2. At checkout, select the local Wedricks Pharmacy you would like to collect from.
3. Enter your details and complete your order with our secure online payment process. You will receive an e-mail confirming we have received your order and are working on it.
4. You will receive an email when your order is ready to collect. Please note the collection date and time on the e-mail as the item will not be ready to collect until after this point. Pop into your chosen Weldricks Pharmacy to collect your goods at a time convenient to you.

Collection at the Pharmacy

You will receive an email when your order is ready to collect.

Please note the collection date and time on the e-mail as the item will not be ready to collect until after this point.

Pop into your chosen Weldricks Pharmacy to collect your goods at a time convenient to you.

Please note we will be unable to dispatch orders to branches Saturday, Sunday and Bank Holidays.

In-Pharmacy pricing and availability

Stock status shown on Google listings is not in real-time and is subject availability. Pricing may vary from google listing.

Prescriptions

FREE for all NHS Prescriptions

Private Prescriptions follow the same charges as normal transactions.

A PIN will be sent directly to the email address and or mobile number given when placing your order. This will be required when receiving your order.

Heavy items

Heavy items will be sent using our alternative courier, DPD. Additional charges may apply. Customer Services will contact customers if this is the case.

Liquids and Aerosols

Orders containing more than 2 aerosols cannot be sent using Royal Mail Next Day Delivery and so will be sent using DPD - additional charges will apply and free delivery does not apply. Customer Services will contact customers with further information once an order is received.

Unfortunately, we cannot deliver aerosols internationally, to Northern Ireland or to the offshore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our customer services team for more information on 0808 164 3211.

[[DPD PIN]]

Controlled Drugs, Items requiring cold storage, High value items.

These deliveries will be made using the DPD PIN service. 

A PIN number will be sent on dispatch and prior to delivery to your entered email address and/or mobile number. The driver will require this PIN to complete delivery.

These deliveries will have limited "in-flight" options Redirection and Re-delivery options maybe limited and the number of retries will also be limited.

This is to ensure that items where we have a responsibility to ensure they reach the intended recipient only, or where the stability of the product requires us to delivery in a timely manner are delivered as intended. Our customer care team can advise on the requirements of this service or arrange dispatch on a particular day to ensure your are available to take the delivery.

A 1 hour delivery window will be supplied on the day of the delivery.

Delivery outside of the UK

We regret that since The European Union Falsified Medicines Directive (FMD) (2011/62/EU) (1) was implemented in the UK on 1st June 2015 we are not allowed to supply UK licensed medicines to any other EU member state, this is because medicines licensed for the UK are not normally licensed for another EU country.

We do not offer delivery to non-UK countries.

We accept no liability for any freight forwarded out side the UK. Requests for refunds will require the buyer to arrange return of the goods to Weldricks at their cost.

Postage Insurance

Unfortunately, your order is only covered for contents up to £100, Special Next day Guaranteed service orders are covered for up to £750.

If any package is of a higher value than this, then it is the responsibility of the customer to obtain additional postal insurance. Details of these costs can be gained by contacting our Customer Service Department.

Deliveries to Northern Ireland and the offshore islands of England and Scotland will incur additional postage charges. Customer Services will contact you with further information once your order is received.